Leadership
Conflict Management and Negotiation Skills for Leadership
Learn conflict resolution skills, negotiating tactics, and emotional intelligence to facilitate constructive leadership in an intricate organizational environment.
Why this program
Turn conflict into collaboration and negotiation into lasting agreements that advance organizational goals.
Disagreement is a natural part of organisational life, and how leaders handle it often decides whether teams grow stronger or fall apart. Skilled leaders treat conflict as an opportunity to clarify issues, build understanding, and reach better outcomes. This program explores the causes and styles of conflict and offers practical techniques for resolving it. It also develops negotiation skills, including preparation, interest-based bargaining, persuasion, and reaching win-win agreements. Through role plays and real workplace scenarios, participants will gain confidence in handling tense situations. The program builds the composure and skill needed to lead through disagreement.
Who should attend
Junior and middle-level executives working in HR, industrial relations, procurement, sales, contracts, and general management functions of government departments, PSUs, autonomous bodies, and private sector companies.
Apprentices and researchers who wish to make a career in Management, Negotiation and Dispute Resolution.
What participants take away
- Develop a structured approach to diagnosing and managing workplace conflict at all levels
- Build advanced negotiation skills rooted in interest-based and principled negotiation techniques
- Enhance emotional regulation and composure under pressure in challenging conversations
- Strengthen cross-functional collaboration through effective mediation and conflict resolution
- Improve organizational culture by fostering constructive dialogue and psychological safety
Learning outcomes
- Understand the sources, types, and styles of workplace conflict
- Apply practical techniques to resolve conflict and rebuild working relationships
- Develop negotiation strategies based on preparation and mutual interests
- Practise persuasion and communication skills to reach win-win outcomes
Fees and upcoming sessions
Fee Residential ₹45,500 · Non-residential ₹32,500 + GST per participant
Fees include tuition, materials and meals. Residential also includes two nights of accommodation; extra nights are charged separately.
- Early bird discount: 10% if you register 45 or more days before the program
- The early bird discount cannot be combined with any other offer
- Group discount: 7% for 10 or more, 15% for 25 or more participants
- Several sessions or programs: contact us for better pricing
Common questions
The fee covers tuition, program materials and meals on each program day. The residential fee also includes two nights of accommodation. Nights before or after the program are charged separately. The non-residential fee covers everything except accommodation.
No. Fees are shown before GST, which is added at the applicable rate.
Yes:
- Early bird: 10% if you register 45 or more days before the program. It cannot be combined with any other offer.
- Groups: 7% for 10 or more participants and 15% for 25 or more.
- Several sessions or programs: contact us for better pricing.
9 am to 5 pm on each program day.
Yes. Participants who complete the program receive a Certificate of Completion.
Open sessions are held in Hyderabad.
Upcoming dates are listed on this page. Where it says "Dates on request", send an enquiry and we will tell you the next date.
Send the enquiry form on this page. We confirm your place and send an invoice.
By bank transfer, or another method stated on our invoice. No payments are taken on this website.
- Within 24 hours of registering, or more than 30 days before the program: no charge.
- 15 to 30 days before: 5% of the fee or ₹2,000, whichever is higher.
- From 15 days to 48 hours before: 10% of the fee.
- Less than 48 hours before: 25% for individuals, 50% for groups.
See our cancellation policy for the full terms.
Yes, at no extra cost, if you tell us at least 48 hours before the program.
No refund is given for a no-show.
Refunds are paid within 15 to 20 working days of the cancellation.
If we cancel, you receive a full refund. If we reschedule, you have 72 hours to cancel with no charge.
Yes. Use "Request it in-house" below the enquiry form, or choose "Customized program" in the form.
Enquire about this program
Would you like this program for your team? Request it in-house.